Refund Policy

1. Doctor Appointments

Cancellation by Patient

If a doctor cancels or does not show up for a confirmed appointment, the patient receives a full refund.

2. Home Nursing Visits

• Cancelled before a nurse has accepted your booking: full refund.
• Self-cancelled after a nurse has accepted your booking (including if the nurse has already arrived, but before the visit has started): a 10% cancellation fee is deducted from the booking amount to cover the nurse's time and travel; the remaining 90% is refunded to your original payment method within 10 working days.
• Cancelled after the visit has started (start OTP shared): the visit is considered rendered and is non-refundable, except where the service could not be completed due to a fault on our side.
• If we are unable to assign a verified nurse to your booking within a reasonable time, the booking is automatically cancelled and fully refunded, and you will be notified.
• If your assigned nurse cancels before arriving, we will attempt to reassign another verified nurse; if none is available in time, the booking is cancelled and fully refunded.
• Multi-service bookings (multiple nursing services combined into a single visit and payment): cancelling before the visit starts refunds the full combined amount. If the visit has already started and some but not all services were completed, refund eligibility for the uncompleted portion is assessed by our support team on a case-by-case basis — contact us and we will resolve it fairly.

3. Home Lab Test Collection

• Cancelled before a lab technician has been assigned to your booking: full refund.
• Self-cancelled after a lab technician has been assigned (including if they have already arrived, but before the sample is collected): a 10% cancellation fee is deducted from the booking amount; the remaining 90% is refunded/adjusted within 10 working days.
• Sample collected but found insufficient, haemolysed, or otherwise unsuitable for testing: we will arrange a free re-collection visit at the earliest available slot. No additional charge applies.
• Report significantly delayed beyond the estimated turnaround time shown at booking: contact our support team — we will expedite your report with the lab, and will discuss appropriate compensation with you if the delay is on our side.
• Once a sample has been successfully collected and accepted for processing, the collection fee is non-refundable, as the service (sample collection) has been rendered.

4. Refund Processing

• Refunds are credited to the original payment method.
• Processing time: 5–7 business days depending on your bank.
• UPI and net banking refunds are typically faster (1–3 business days).
• Any coupon or discount applied to a booking is void on that booking once refunded and cannot be reused.

5. No-Shows

If you are not available or reachable at the confirmed address and time, and the visit cannot proceed as a result, no refund will be issued for that visit.

6. How to Cancel

Log in to your MediBookHome account → My Bookings → select the booking → Cancel. You can also contact us at support@medibookhome.com.